Funeral Services Coordinator

3 weeks ago


Melbourne, Victoria, Australia Invocare Full time
About the Role

We are seeking an experienced and compassionate Administration Arranger to join our team at InvoCare. As a key member of our funeral services team, you will play a vital role in supporting our clients and families during a difficult time.

Key Responsibilities
  • Provide exceptional customer service to clients and families, ensuring their needs are met with sensitivity and care.
  • Manage administrative tasks, including data entry, correspondence, and payment processing.
  • Collaborate with our funeral services team to ensure seamless delivery of services.
  • Maintain accurate and up-to-date records, including funeral documentation and client information.
  • Communicate effectively with clients, families, and service providers to ensure smooth funeral arrangements.
Requirements
  • Experience in a service-driven organization, preferably in the funeral industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, families, and colleagues.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic computer skills, including proficiency in Microsoft Office and other software applications.
  • Current Justice of the Peace status or eligibility to become certified.
What We Offer
  • A supportive and inclusive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including birthday and paid parental leave.
  • Access to our Employee Assist Program, providing confidential support and guidance.
  • Opportunities to network with colleagues and peers across the business.


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