Funeral Services Coordinator

2 weeks ago


Melbourne, Victoria, Australia Invocare Full time
About the Role

We are seeking an experienced and compassionate Funeral Services Coordinator to join our team at InvoCare. As a key member of our funeral services team, you will play a vital role in supporting families during a difficult time.

Key Responsibilities
  • Client Communication: Act as the primary point of contact for clients, visitors, and telephone enquiries, providing exceptional customer service and support.
  • Administrative Support: Provide administrative support to the team, including data entry, preparing letters, and presentations.
  • Funeral Arrangements: Assist with funeral arrangements, including receiving payments, issuing accounts, and associated correspondence.
  • Service Coordination: Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals, and coordinate with service providers as needed.
  • Documentation and Record-Keeping: Maintain accurate and up-to-date records of funeral arrangements, including documentation and correspondence.
Requirements
  • Experience: Previous experience in a service-driven organization, preferably in the funeral industry.
  • Skills: Competent keyboard/computing and telephone operating skills, with the ability to communicate effectively both in-person and on the telephone.
  • Personal Qualities: Be people-oriented, sensitive to grieving people, and possess a level of comfort working with the deceased.
  • Education and Certifications: Current status as a Justice of the Peace or eligibility to become certified.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including reward and recognition programs, tailored induction and training programs, and well-designed locations with the latest facilities.
  • Opportunities for Growth and Development: Opportunities for personal and professional growth, including networking opportunities across the business and with peers.


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