Digital Onboarding Specialist

21 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
About Our Client Onboarding Process

We're a global community of passionate professionals driving growth and customer satisfaction through responsible marketing practices.

Our platform empowers marketing teams to create personalized cross-channel journeys. With seamless data unification, enrichment, and segmentation, we streamline decision-making and pave the way for creativity that delivers customer engagement at scale.

About the Role

  • Collaborate with stakeholders to ensure seamless client onboarding and become a trusted advisor throughout the process.
  • Oversee the entire client onboarding process, including data uploads, creative assets, segmenting client data, and analyzing performance metrics.
  • Maintain clear communication with clients via various channels, offering expert guidance on our products and services.
  • Manage project schedules, coordinating resources to meet deadlines while ensuring alignment with client expectations and project goals.
  • Utilize project management tools like Monday.com and Microsoft Dynamics CRM to accurately document and track client interactions and project progress.

About You

  • 3+ years experience in a client-facing role in a digital environment, ideally onboarding clients or similar.
  • Experience working in a multi-channel digital role, such as email, SMS, and WhatsApp.
  • Project Management experience and working with a project management tool is preferable.
  • Experience working with international brands and stakeholders.
  • Ability to work under tight deadlines with changing priorities.
  • Ability to manage multiple projects simultaneously.
  • Fantastic attention to detail – especially when working under time pressure.
  • Proactive and confident, able to build credible relationships with clients and their agencies.
  • Expert Excel and PowerPoint user.
  • Strong oral and written communication skills.
  • Experience in script writing/debugging would be an advantage.

Required Skills:

  • Client Onboarding
  • Data Management
  • Project Management
  • Communication
  • Time Management

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a global brand and make a real impact on customer experiences

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