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As a senior client services representative, you will play a pivotal role in managing clients' insurance programs, ensuring timely and efficient delivery of high-quality services.
Key Responsibilities:
- Manage clients' general insurance programs to ensure optimal coverage and risk management
- Communicate effectively with clients via various channels to address their needs and concerns
- Maintain accurate and up-to-date client data on internal systems
- Coordinate policy documents and reports to ensure seamless client experience
- Issue client certificates and policy wordings as required
- Contribute to effective debtor management through regular collection reporting
- Ensure compliance with all regulatory requirements, business processes, and company policies
- Maintain detailed records and reports to facilitate informed decision-making
- Participate in the development and enhancement of existing policies and procedures
To succeed in this role, you will require:
- A strong desire to build a career in a dynamic and fast-paced industry
- Intermediate proficiency in Microsoft Office, including Word, PowerPoint, and Excel
- Excellent written, verbal, and presentation skills
- Strong attention to detail and analytical skills
- Proven customer service skills and ability to prioritize work effectively
