Digital Training Specialist

5 days ago

Brisbane, Queensland, Australia beBeeSystemTrainer Full time $84,694 - $112,115

Anglicare Southern Queensland's ICT team has an established Project Management Office (PMO) to deliver projects related to organisational digital transformation. The PMO oversees projects with high strategic importance, varying complexity and organisational impact.

The Role

The primary objective of the Systems Trainer role is to develop and implement comprehensive application-based training programs for users of client and care management systems. This involves planning, design, implementation, and delivery of system training-related learning and development activities, supporting both existing and new system implementations. The role provides change and training support to project teams and contributes to successful project delivery within the PMO portfolio.

Responsibilities
  • Design and deliver training materials to enhance capability in client/care management systems
  • Oversee all training aspects of the project to deliver a cohesive program of activities supporting organisational change
  • Facilitate workshops, lead face-to-face and online training sessions
  • Implement change management strategies to create actionable change and training programs, including risk assessments, training evaluations, and resistance management plans
  • Provide implementation guidance to project team members, business stakeholders, and executives on training roll-out issues
  • In consultation with Learning & Development Specialists, regularly review training needs, outcomes, delivery methods, materials, and frameworks to achieve improvements
  • Identify, monitor, and document gaps in application training requirements and end-user issues, developing plans to address these gaps
  • Review learning needs and skill gap analyses, providing advice and solutions to support effective training delivery
Requirements
  • A strong background in best practice Learning and Development, including development, implementation, delivery, and evaluation of system and process training
  • Experience in a similar role, providing change and/or training support of ICT projects within a PMO
  • Experience conducting and documenting Training Needs Analysis, learning outcomes/knowledge transfer assessment, scheduling and delivery of training courses, and training evaluation
  • Ability to develop highly effective working relationships with internal stakeholders
  • Relevant experience in the health, social, and community services sector (desirable)
  • Previous experience with client/care management systems (desirable)

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