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City of Hobart, Australia MedHealth Full time
{"Job Title": "Customer Service Officer", "Job Description": "Supporting Customers with Excellence

At MedHealth, we are committed to delivering exceptional customer service and support. We are seeking a skilled and enthusiastic Customer Service Officer to join our team.

As a Customer Service Officer, you will be responsible for providing advice and arranging suitable appointments with our specialist consultant team. Your primary focus will be on supporting customers through the provision of excellent service and ensuring their needs are met.

Key Responsibilities:

  • Liaise with customers to plan and implement agreed services
  • Schedule appointments with our specialist consultant team
  • Maintain busy inboxes, responding to queries, appointments, and non-appointment services
  • Provide administrative and operational support to consultant practitioners
  • Offer information and advice to customers and prospective customers
  • Undertake other tasks assigned to the Client Services team, including reception duties, uploading dictation, invoicing, and supporting the team in general

Requirements:

  • Demonstrated ability to provide excellent customer service
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work independently and within a group environment
  • Personal approach that is enthusiastic, friendly, and helpful
  • Strong prioritization skills while maintaining flexibility
  • Attention to detail is essential
  • Computer literacy, with proficiency in Microsoft Office (Word/Excel)

MedHealth offers a dynamic and fast-paced team environment where client focus, team spirit, drive, and respect are key features. We value diversity and welcome people from all backgrounds to join our team. We are an Equal Opportunity Employer and are committed to creating an inclusive workplace culture.

", "Language Code": "en-US"}