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Receptionist - Emergency Care Specialist
2 months ago
We are seeking a highly skilled and compassionate Receptionist to join our team at Animal Emergency Centre. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring smooth operations in a fast-paced emergency care environment.
Key Responsibilities- Client Communication: Greet and assist pet owners and their animals with warmth and compassion, providing clear and concise information about our services and procedures.
- Phone Management: Manage a multi-line phone system, directing calls to the appropriate departments and ensuring timely responses to client inquiries.
- Scheduling and Admissions: Schedule appointments and manage patient admissions, verifying client information and updating electronic medical records as needed.
- Administrative Tasks: Assist with payment processing, insurance verification, and billing inquiries, maintaining accurate and up-to-date records.
- Reception Area Maintenance: Maintain a clean and organized reception area, ensuring a positive and professional atmosphere for clients and staff.
- Team Collaboration: Collaborate with the veterinary team to ensure efficient patient flow and provide exceptional care to our clients.
- Availability: Available for a range of shifts, including evenings and weekends, to meet the needs of our clients.
- Customer Service Skills: Excellent customer service and interpersonal skills, with the ability to remain calm under pressure in emergency situations.
- Communication Skills: Strong communication abilities, both written and verbal, with proficiency in using office software and basic computer skills.
- Organizational Skills: Organized and detail-oriented, with good multitasking abilities and a passion for delivering high-quality results.
- Previous Experience: Previous experience in a veterinary or medical reception role is a plus, but not required.
- Competitive Compensation: Competitive compensation package, including opportunities for professional growth and development.
- Supportive Team Environment: Work in a supportive and compassionate team environment, with opportunities for skill development and on-the-job training.
- Discounts on Pet Care Services: Discounts on pet care services for your own pets, because we care about the well-being of all animals.
