ICT Support Specialist

2 days ago

Perth, Western Australia beBeeAnalytical Full time $100,000 - $120,000
Job Title: ICT Service Desk Analyst

Job Summary:

We are seeking a skilled ICT Service Desk Analyst to join our team. The successful candidate will be responsible for providing timely and effective support to users across the organization.

Key Responsibilities:

  • Triage incoming service requests and allocate tasks accordingly
  • Manage incidents using ITSM tool ServiceNow
  • Provide remote support services to users across various locations
  • Maintain and support end-user standard operating environments across a range of devices with a focus on Microsoft technologies
  • Support and provision end-user hardware

Requirements:

  • Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc)
  • Experience in delivering, maintaining and supporting end-user standard operating environments
  • Excellent interpersonal skills
  • Ability to work independently and within a team

What We Offer:

  • A supportive team environment
  • A strong team foundation with formal onboarding process
  • A competitive package

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