Application Service Manager | SAP Cloud Expert
3 weeks ago
As a highly skilled Application Service Manager at SAP, you will play a pivotal role in driving customer engagement and promoting service excellence.
Key Responsibilities- Ensure services provided to customers meet the highest standards of quality by coordinating various aspects of the engagement.
- Continuously identify opportunities for optimization, innovation, and adoption of new technologies or methodologies that can enhance the customer experience.
- Create and maintain success service plans outlining resources, activities, and timelines required for successful delivery.
- Collaborate with other teams to expand customers' use of SAP's Portfolio & Services.
- Oversee the successful execution of CAS engagements, meeting margin and revenue targets, exceeding customer expectations, and achieving high levels of customer satisfaction.
- Bachelor's degree in IT & Business Management, Engineering, or a related field.
- 8+ years of experience in customer account services, relationship management, or a similar role.
- Hands-on experience in at least one SAP Solution Area (e.g., S/4 Hana – FI, MM, SuccessFactors, BTP).
- Solid knowledge of SAP Portfolio & Offerings.
- Excellent documentation, communication, facilitation, and interpersonal skills.
- A competitive salary of $140,000 - $160,000 per annum.
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- The chance to work with a global team of experienced professionals in a dynamic and inclusive environment.
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