Customer Success Management Director

7 days ago


Sydney, New South Wales, Australia Spotify Full time
Job Description:

Overview
The ideal candidate will oversee a team of Customer Success Managers to support and drive revenue growth in the ANZ region. This role involves collaborating with cross-functional teams to develop and execute strategic plans to meet customer needs and exceed expectations.

Responsibilities:
  • Develop and implement strategies to drive revenue growth and improve customer satisfaction
  • Manage and motivate a team of Customer Success Managers to achieve business objectives
  • Collaborate with Sales Directors to identify new business opportunities and develop account plans
  • Maintain strong relationships with internal and external stakeholders to ensure seamless delivery of customer solutions

Requirements:
  • 10+ years of experience in Digital Advertising Customer Success Management and 5+ years of management experience
  • Strong agency and industry relationships, with expertise in account planning, strategic planning, and media buying within Direct & Programmatic environments
  • Experience running a team where Data & Insights drive the direction of the business


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