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Director of Customer Success and Growth

1 week ago

Sydney, New South Wales, Australia LinkedIn Full time
Job Description

We're seeking an experienced Senior Account Director to join our team, responsible for driving revenue growth and customer satisfaction through strategic partnerships.

About the Role
  • Lead a portfolio of key accounts, developing strategic plans to drive revenue growth and customer satisfaction.
  • Cultivate relationships with senior stakeholders, identifying opportunities to expand existing partnerships and develop new ones.
  • Work closely with cross-functional teams to ensure alignment on sales strategies and tactics.
  • Stay up-to-date on industry trends and competitor activity, using this knowledge to inform sales approaches and stay ahead of the competition.
Responsibilities
  1. Research customers' businesses, preparing thoughtful questions and insights to inform sales strategies.
  2. Develop and execute account plans, aligning sales activities with customer objectives and goals.
  3. Maintain a deep understanding of our products and services, using this expertise to make informed recommendations to customers.
  4. Foster strong relationships with multiple stakeholders across customer organizations, adapting communication styles to fit their needs.
  5. Drive customer decision-making, achieving shared visions and proactively considering value propositions that tie all stakeholders together.