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Customer Experience Associate

2 weeks ago


Sydney, New South Wales, Australia beBeeHospitality Full time $45,000 - $65,000
Customer Experience Associate

We are committed to delivering exceptional customer experiences. Our team strives to anticipate and meet the needs of our guests, ensuring their stay with us is memorable and enjoyable.

We are dedicated to maintaining a high standard of service, adhering to our hotel's policies and procedures, and exceeding our guests' expectations.

Key Responsibilities:

  • Anticipate and attend to guests' needs and desires promptly.
  • Provide a warm and friendly greeting to guests as they arrive and depart.
  • Process daily guest transactions and accounts accurately and efficiently.
  • Communicate guest requests to relevant departments and ensure timely follow-up.
  • Participate in training sessions to enhance skills and knowledge.
  • Comply with operational policies and procedures, maintaining a clean and safe working environment.

We believe in peace of mind travel. Our hotels and resorts offer quality, comfort, and connectivity for our guests.

Essential Skills and Qualifications

To be successful in this role, you will require excellent communication and interpersonal skills. You must be able to work effectively in a team environment and have a positive attitude towards providing exceptional customer service.

  • Courteous and professional communication style
  • Able to multitask and prioritize tasks efficiently
  • Friendly and approachable demeanor
  • Ability to maintain confidentiality and handle sensitive information
What We Offer

At our hotel, we offer a range of benefits to support your career development and well-being.

  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • A competitive salary and bonus structure
  • Access to employee discounts and perks
About Us

We are a leading hospitality company that values our guests and employees above all else. Our mission is to deliver exceptional customer experiences and exceed our guests' expectations.