Workplace Experience Associate

4 days ago

Sydney, New South Wales, Australia beBeeCollaboration Full time $76,715

About Workplace Experience Associates:

Job Description

We are seeking a highly skilled and organized individual to join our team as a Workplace Experience Associate. The successful candidate will be responsible for creating a welcoming atmosphere for our team members and guests, ensuring a seamless experience from arrival to departure.

Key Responsibilities
  • Reception Management: Coordinate and maintain a high standard of presentation on a daily basis of reception, ensuring all areas are clean, presentable, and stocked with supplies as needed.
  • Onboarding: Manage the office onboarding process for new starters, coordinating with IT and other departments to ensure a smooth start to work.
  • First Impressions: Present a professional, friendly image to all visitors and courteously assist anyone visiting the office.
  • HR System Requests: Deliver resolution of all Tier 1 requests, with all incidents actioned within the defined SLA of 48 hours.
  • Reporting: Perform reporting in ServiceNow to analyze key trends and themes to ensure the team is actioning queries as required.
  • Maintain HR System Knowledge Articles: Create, review, and update people knowledge articles within ServiceNow to support team members and leaders.
  • Compliance and Policies: Ensure any visitors and new starters at York St are compliant in their safety induction on arrival.
  • Customer Service: Create an engaging, personable, and customer service-focused experience for Leaders and Team Members when responding to enquiries and actioning employment document requests.
Requirements
  • The successful applicant must have experience using Service Now.
  • A Responsible Service of Alcohol (RSA) certificate is also required.
  • Experience using SAP system, including raising purchase orders and processing invoices is necessary.
  • Strong interpersonal and communication skills to collaborate effectively with diverse teams and stakeholders are essential.
  • At least 3 years customer service experience is needed for this role.
  • Exceptional customer service and business partnering skills with ability to handle difficult situations with composure are required.
  • Passion for providing an exceptional experience for all visitors and guests is a must.
  • Well-developed communication skills and strong time management and prioritization skills are necessary.
  • Demonstrated ability to make sound decisions and act quickly to implement action plans is required.

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