Customer Experience Associate

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $90,000

This role offers a unique opportunity to provide exceptional customer service in a dynamic and fast-paced environment. As a Customer Experience Associate, you will play a crucial part in delivering best-in-class experience for our customers.

About the Job

We are seeking highly motivated individuals to join our team as Customer Experience Associates. In this role, you will be responsible for providing real-time, first-touch resolution to customer inquiries via voice interactions, live messaging, and email channels.

Key Responsibilities
  • Respond efficiently to customer inquiries with a focus on timely and effective resolutions.
  • Process and manage customer orders and returns using E-commerce platforms.
  • Investigate and resolve errors and order-related issues within SAP and Magento systems.
  • Handle product availability, order status, and troubleshooting inquiries in a professional and timely manner.
  • Log and manage customer interactions within Zendesk, ensuring accurate and up-to-date data.
  • Collaborate with team members to resolve complex customer issues and provide feedback for continuous improvement.
Requirements

To succeed in this role, you will need:

  • Demonstrated experience in a customer service role, preferably within an E-commerce or retail environment.
  • Prior experience with online platforms, including Magento or similar E-commerce systems.
  • Familiarity with enterprise ERP & OMS systems such as SAP.
  • Excellent communication skills, both written and verbal.
  • Able to prioritize tasks effectively and thrive in a fast-paced environment.
  • Strong attention to detail and problem-solving skills.
About Us

We are a leading fashion company with a rich history and a commitment to driving fashion forward for good. Our global iconic brands include Calvin Klein, Tommy Hilfiger, and Van Heusen.

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