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Exceptional Guest Service Representative
2 weeks ago
We are seeking a Reservations Agent to provide exceptional guest service and drive seamless booking experiences.
About the RoleThe ideal candidate will possess excellent communication skills, be proactive in managing guest needs, and have a keen eye for detail when handling reservations.
Key Responsibilities- Maintain comprehensive knowledge of standard reservation procedures.
- Establish trust with guests by providing timely assistance and resolving issues efficiently.
- Anticipate and record guest preferences, ensuring personalized experiences throughout their stay.
- Process bookings, upsell opportunities, and inform guests of ways to enhance their stay.
- Support colleagues as needed, demonstrating adaptability and teamwork.
- Document guest complaints and escalate concerns to management as necessary.
- Efficiently manage FIT and group reservations, including waitlists and 'no show' reservations.
- Update Property Management System Opera with special requirements, early departures, and extensions.
- Comprehensive knowledge of hotel operations and reservation systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with attention to detail.
- Proactive approach to problem-solving and issue resolution.
This role offers a dynamic work environment, opportunities for growth and development, and a competitive salary package.
What We OfferWe value our employees and strive to create a positive work-life balance. Our team members enjoy a range of benefits, including:
- A supportive and collaborative work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
