Guest Services

2 weeks ago

Cairns, Queensland, Australia Mornington Shire Council Full time $60,000 - $80,000 per year

We are looking for an enthusiastic Guest Services & Reservations Officer to join our team at Mornington Shire Council. This is a permanent role. As the first point of contact for our guests, you will play a crucial part in delivering exceptional customer service and ensuring the smooth running of our motel and accommodation operations.

The Mornington Shire Council is a Local Government Authority providing range of services to the twenty-three islands of the Wellesley Group located 125kms north-west of Burketown, 200kms west of Karumba and 444kms from Mount Isa, in the southern section of the Gulf of Carpentaria, residing within the State of Queensland. The island is 2.5 hours flight from Cairns.

What you'll be doing

· Greeting and assisting guests with check-in and check-out processes

· Managing reservations, including booking, modifying and cancelling guest stays

· Provide excellent customer service by responding to guest enquiries and requests in a timely and professional manner

· Accurately input guest reservations and information with attention to detail

· Assist with long-term stays, group reservations, and special accommodation needs

· Supporting the wider Hospitality and Accommodation team as needed to maintain high standards of service

What we're looking for

· At least 1 year of experience in a customer service or reservations role, preferably within the hospitality industry

· Excellent communication and interpersonal skills, with a friendly and professional approach

· Strong organisational abilities and attention to detail

· A logical thinker who has the ability to work independently

· Proficiency in using reservation and property management systems

· A flexible and adaptable approach to work, able to handle multiple tasks simultaneously

· A passion for providing exceptional customer experiences

What we offer

At Mornington Shire Council, we are committed to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of employee benefits, including:

  • Good salary
  • 6 weeks annual leave per annum
  • Relocation support
  • Subsidised accommodation
  • Multiple flights per year to either Townsville, Mount Isa or Cairns
  • 12% contribution to superannuation
  • Opportunities for career development and training

Note:

  • This is an on island position
  • Mornington Shire Council is an Equal Employment Opportunity employer. Council strongly encourages all suitable applicants to apply for this role.

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