Guest Services

1 week ago

Cairns, Queensland, Australia Mornington Shire Council Full time $60,000 - $80,000 per year

We are looking for an enthusiastic Guest Services & Reservations Officer to join our team at Mornington Shire Council. This is a permanent role. As the first point of contact for our guests, you will play a crucial part in delivering exceptional customer service and ensuring the smooth running of our motel and accommodation operations.

The Mornington Shire Council is a Local Government Authority providing range of services to the twenty-three islands of the Wellesley Group located 125kms north-west of Burketown, 200kms west of Karumba and 444kms from Mount Isa, in the southern section of the Gulf of Carpentaria, residing within the State of Queensland. The island is 2.5 hours flight from Cairns.

What you'll be doing

· Greeting and assisting guests with check-in and check-out processes

· Managing reservations, including booking, modifying and cancelling guest stays

· Provide excellent customer service by responding to guest enquiries and requests in a timely and professional manner

· Accurately input guest reservations and information with attention to detail

· Assist with long-term stays, group reservations, and special accommodation needs

· Supporting the wider Hospitality and Accommodation team as needed to maintain high standards of service

What we're looking for

· At least 1 year of experience in a customer service or reservations role, preferably within the hospitality industry

· Excellent communication and interpersonal skills, with a friendly and professional approach

· Strong organisational abilities and attention to detail

· A logical thinker who has the ability to work independently

· Proficiency in using reservation and property management systems

· A flexible and adaptable approach to work, able to handle multiple tasks simultaneously

· A passion for providing exceptional customer experiences

What we offer

At Mornington Shire Council, we are committed to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of employee benefits, including:

  • Good salary
  • 6 weeks annual leave per annum
  • Relocation support
  • Subsidised accommodation
  • Multiple flights per year to either Townsville, Mount Isa or Cairns
  • 12% contribution to superannuation
  • Opportunities for career development and training

Note:

  • This is an on island position
  • Mornington Shire Council is an Equal Employment Opportunity employer. Council strongly encourages all suitable applicants to apply for this role.

  • Guest Service Agent

    4 weeks ago

    Cairns, Queensland, Australia Crystalbrook Collection Full time

    OverviewCrystalbrook Bailey, is modern, innovative and has a true appreciation for all the arts. Bailey chooses the path less travelled. The type of character you'll find at the local farmer's market rather than a supermarket or exploring the latest exhibition at the museum rather than at a rock concert. Bailey loves originality, individuality and attention...

  • Guest Service Agent

    4 weeks ago

    Cairns, Queensland, Australia Crystalbrook Collection Full time

    OverviewCrystalbrook Bailey, is modern, innovative and has a true appreciation for all the arts. Bailey chooses the path less travelled. The type of character you'll find at the local farmer's market rather than a supermarket or exploring the latest exhibition at the museum rather than at a rock concert. Bailey loves originality, individuality and attention...

  • Guest Service Agent

    1 week ago

    Cairns, Queensland, Australia PULLMAN Full time $45,000 - $60,000 per year

    Company DescriptionCome and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose...

  • Guest Service Agent

    1 week ago

    Cairns, Queensland, Australia Pullman Hotels & Resorts Full time $45,000 - $60,000 per year

    Company DescriptionCome and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose...

  • Guest Services Attendant

    1 week ago

    Cairns, Queensland, Australia YHA Ltd Full time $45,000 - $55,000 per year

    29th September, 2025 About Us:At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and...

  • Front Office Guest Service

    4 days ago

    Cairns, Queensland, Australia The Reef House Adults Retreat Palm Cove Full time $45,000 - $65,000 per year

    About the business and the roleThe Reef House Adults Retreat in stunning Palm Cove is seeking a casual Front Office Guest Service Agent to join our Front Office Team. We are renowned for our personalised service in a truly relaxed setting offering tranquillity, ambience and boutique luxury.To be successful in this role, we need you to create memorable and...

  • Guest Services Attendant, Lizard Island Resort

    3 weeks ago

    Cairns, Queensland, Australia Delaware North Full time

    The opportunityDelaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate...

  • Guest Services Attendant, Lizard Island Resort

    3 weeks ago

    Cairns, Queensland, Australia Delaware North Full time

    The opportunityDelaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate...

  • Guest Services Attendant, Lizard Island Resort

    10 hours ago

    Cairns, Queensland, Australia Delaware North Full time $45,000 - $65,000 per year

    The opportunityDelaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate...

  • Customer Service Supervisor

    1 week ago

    Cairns, Queensland, Australia Great Adventures Full time $60,000 - $80,000 per year

    Customer Service SupervisorGreat Adventures, CairnsFull Time, including weekend workHourly rate starting from $30.71 per hourGreat Adventures is a leading provider of marine experiences in the Great Barrier Reef. Our team is passionate about delivering exceptional service and unforgettable adventures for our guests.About the roleWe are seeking an experienced...