Senior Client Services Officer

1 month ago

Perth, Western Australia Ability WA Full time
About the Position

We are seeking an experienced and skilled Senior Client Services Officer to join our team at Ability WA. As a key member of our Community Services leadership team, you will play a critical role in ensuring the accurate and timely entry of service delivery records, facilitating revenue claiming, and maintaining data tracking tools within our Customer Management System.

Key Responsibilities
  • Facilitate data flow from service provision to claiming to ensure services provided are accurately and promptly claimed via the Customer Management System.
  • Engage with internal stakeholders to ensure the timely and accurate entry of service delivery records to facilitate revenue claiming.
  • Maintain concurrent data tracking tools within our Customer Management System.
  • Identify, coordinate, and deliver additional support to our Support Workers in regard to capturing correct billing information from their assigned Jobs, through the use of the Skedulo app.
  • Production of documents, including documentation quality control.
  • Assist the Administrative Coordinator in business unit projects, reporting, and leave cover.
What We Offer
  • Non-profit organisation salary packaging benefits up to a maximum of $18,550.
  • Paid parental leave, Professional Development leave, return from parental leave bonuses, and an Employee Assistance Program.
  • Career development and professional development opportunities.
  • Flexible working arrangements.
  • A genuine and supportive team culture.
  • A strong employee listening culture which provides regular opportunities to provide your feedback about life at Ability WA, which is used to make improvements to our organisation.
About You

We are looking for a highly developed administrative and communication skills professional with the ability to engage with a wide range of people. You will have experience working in similar roles and organisations, preferably in the disability sector. You will also have a strong alignment and commitment to Ability WA's Values.

Please submit your application, including a resume and cover letter, outlining your suitability for this position. If you have any questions, please feel free to contact Nerissa Worthington, Administration Coordinator.

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