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Technical Support Specialist

1 month ago

Brisbane, Queensland, Australia National Storage Full time

We are a dynamic IT team at National Storage, an ASX 200 listed company, and we're looking for a highly skilled Technical Support Specialist to join our crew in our Brisbane office.

Company Overview:

National Storage is a leading provider of storage solutions across Australia. With over 250 centres and 700+ team members, we're rapidly expanding and need someone to help us deliver exceptional IT support to our customers and staff.

About the Role:

This permanent position comes with a competitive salary range of $70,000 - $90,000 per annum, depending on experience, and offers a structured training program with ongoing development opportunities.

You will report directly to our IT Operations Manager and be responsible for providing technical support for our National Storage Group, covering networking, security, user applications, maintenance and support of laptops, desktops, printer, mobile and computer hardware, core CRM solutions and other IT functions.

Key Responsibilities Include:

  • Responding to Service Desk tickets within our SLA timeframes, ensuring all tickets are followed up or escalated until completed.
  • Remediating hardware, software and network issues and assisting with various software and hardware projects across the business.
  • Assisting with AD User Accounts, Azure, Microsoft 365, CRM Systems, Networking, Security, IT Asset Management, MDM solutions and more.
  • Supporting with the preparation for new site locations - this includes telco account migrations, ordering new WAN/Telephony services and CRM configurations.
  • Developing and maintaining effective and productive relationships with external suppliers and stakeholders.

Benefits:

  • A competitive salary range of $70,000 - $90,000 per annum, depending on experience.
  • A structured training program with ongoing development opportunities.
  • An attractive opt-in incentive program.
  • Generous company-paid parental leave.
  • Discounts on storage services, including units and merchandise.
  • Unique wine offers and discounts through our subsidiary company Wine Ark.
  • 24-hour wellbeing support for you and your family through our Sonder partnership.
  • Reimbursements for approved wellbeing services under our WellNS Wallet Program.
  • Exclusive discounts on leading retailers, hotels, restaurants and more.
  • Ability to earn referral incentives.

About You:

  • Your CV lists strong Level 1 experience ready to grow into a Level 2 role or have experience working in a Level 2 type role.
  • Technology is a passion of yours, and you're Advanced or above with Office products such as Excel, Word, Teams and Outlook, and have solid experience working with Microsoft Operating Systems (10, 11, Windows Server 2012-2019).
  • iOS experience is a bonus.
  • Experience with any of the following technologies also advantageous: AV Systems, MDM suites, Remote Access tools, Zendesk, VPN's, SharePoint and Active Directory.
  • Communication comes naturally, both written and verbal.
  • You are a proactive task master, working on multiple support items and technology projects while achieving all deadlines.
  • You thrive with a team and excel working on your own as well.