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Underwriting Assistant

2 months ago

Sydney, New South Wales, Australia Chubb Full time

About Chubb

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly.

Your Role

The primary purpose of this role is to assist the Underwriting team and deliver a high quality client service by supporting ownership of the operational functions of the team, allowing them to focus on production and underwriting. This includes tasks such as entering data into underwriting and various other systems required to track business, reviewing policy documents, handling broker, accounting or policy queries, and working with underwriters to review renewal and new business submissions.

Key Responsibilities

  • Process Management and Customer Service
    • Ensure all appropriate support and measures are taken for bookings to be registered within the required timeframes and to the required quality standard, applying the right first time principle.
    • Act as the first point of contact for processing complex business.
    • Liaise with operations to resolve queries regarding New Business submissions to ensure these are registered in a timely manner.
    • Review Name Clearance results to ensure Chubb's reserving rights are maintained.
    • Prepare Underwriting files for both Renewal and New Business, including inputting data into Underwriting system, compiling market research and completing raters.
    • Liaise with brokers and internal departments for credit control, claims and risk information.
    • Chase brokers for outstanding binding instructions or subjectivities.
    • Review policy documents produced by Operations and create ad hoc documents.
    • Assist with the reconciliation of aged finance items.
    • Ensure underwriting files are complete and fulfill audit requirements and manage transition of policies into the National Underwriting Centre.
    • Ensure policy tracking/workflow tools are accurate and reflect the current status of policy at all times.
    • Support the development and implementation of business processing tools by acting as a Subject Matter Expert and assisting in requirements gathering and UAT.
  • Service Delivery & Quality Adherence
    • Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues.
    • Build good working relationships with third party providers, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met.
    • Support the Underwriting community through liaison with and participation at meetings with brokers, internal departments and external advisers.
    • Provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor.
    • Independently handle requests and queries from customers where appropriate, coordinating with appropriate departments and staff to resolve first level customer complaints.
    • Adhere to robust Quality Framework standards and procedures.
    • Work within the framework of our ethical and service standards.

Requirements

  • Competent in Microsoft Office and Outlook.
  • Excellent general computer literacy.
  • Effective communication and interpersonal skills both in verbal and written forms.
  • Strong customer service skills and customer-centric attitude.
  • Strong attention to detail and the desire to deliver and improve quality.
  • Problem resolution and decision-making skills.
  • Ability to work in a team environment as well as on own initiative.
  • Experience working to deadlines/SLA's.
  • Proactive involvement with department objectives & service level.
  • A collegial and constructive approach to working with and supporting colleagues within a team environment.
  • Well-developed analytical and organizational skills.

Desirable

  • University bachelor's degree or equivalent.