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Support Services Facilitator

2 months ago

Brisbane, Queensland, Australia Centacare Brisbane Full time

Centacare Brisbane is a leading organization in the field of support coordination and plan management, dedicated to enhancing the lives of individuals with disabilities. We are seeking a skilled professional to join our team in providing essential coordination services to NDIS participants across various age groups. This position offers a permanent role with a flexible work arrangement, allowing for both remote work and collaboration from our office. You will receive ongoing support and have easy access to your manager and colleagues, with some travel required for work-related purposes.

Key Responsibilities:

  • Deliver expert guidance and support to participants, facilitating discussions and the implementation of NDIS plan objectives.
  • Collaborate with families and participants to enhance their ability to independently manage their supports, which may involve:
    • Identifying suitable services and supports.
    • Providing mentorship and assistance to resolve service delivery challenges.
    • Ensuring that budgets align with service utilization.
  • Monitor participant outcomes, coordinate services, and adhere to the financial parameters of each plan.
  • Build and maintain strong local networks and knowledge of service providers.
  • Perform additional duties as required.
Essential Attributes:
  • Comprehensive knowledge of disability services, NDIS, and inclusion principles, or the ability to quickly gain this knowledge.
  • Strong skills in identifying barriers to support and effectively navigating complex family dynamics to achieve participant goals.
  • Deep understanding of the impacts of disability on individuals and their families.
  • Excellent communication and interpersonal skills, with the ability to manage conflicts and mediate when necessary.
  • Capacity to handle a busy caseload, meet deadlines, and prioritize tasks effectively.
  • Ability to represent the organization positively and cultivate relationships within the community to maximize resources and improve outcomes.
  • Proficiency in managing your own workload autonomously while contributing to the Support Coordination team.
  • Strong technological skills, including experience with client information management systems and Microsoft Office.
  • Ability to work both independently and collaboratively with team members and external stakeholders to ensure seamless service delivery.
Additional Requirements:
  • Relevant qualifications and/or equivalent industry experience.
  • Possession of a Blue Card, NDIS Worker Screening Card, and suitable Police Certificate, or the ability to obtain these.
  • Current Australian Driver's License.
  • Commitment to the organization's values and philosophy.
Application Process:

To express your interest in this position, please submit your current resume/CV along with a cover letter that outlines how you meet the required attributes within the context of the role. The cover letter should not exceed two pages.

Centacare Brisbane is committed to maintaining a safe and healthy environment for all individuals. We conduct thorough background checks for all personnel engaged in direct and regular involvement with children and vulnerable adults.