Administrative Support Officer

3 weeks ago


Brisbane, Queensland, Australia Atsichs Brisbane Full time
About the Role

The Administration Officer, Support Services, will play a vital role in ensuring the operational efficiency of ATSICHS Brisbane's Support Services programs. This position requires a culturally safe and effective administrator to coordinate services, facilitate intake processes, and provide accurate information and referrals.

Key Responsibilities

Facilitate intake processes for NDIS and Community Supports Disability/Aged Care programs
Provide accurate information and referrals for potential participants
Coordinate client risk assessments and support plan development
Ensure compliance with all relevant regulations and guidelines
Complete all required administrative tasks, including data entry and document management

Requirements

Proven experience and knowledge in client intake and customer service roles
Experience working with Aboriginal and Torres Strait Islander individuals
Lived experience within the Aboriginal or Torres Strait Islander community
Strong organisational skills and ability to work independently and/or as part of a team
Intermediate level of proficiency in Microsoft Suite Applications
Effective interpersonal skills including a high standard of customer service skills and a professional phone manner
Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander People
National Police Certificate, (or ability to obtain)
Evidence of Work Rights
Current drivers' license
Working with Children's Card (Blue Card) or be eligible to apply
Yellow Card or eligible to apply for NDIS Worker Screening

About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

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