
Technical Support Specialist
4 days ago
As a key member of our IT team, you will be responsible for delivering exceptional customer service and technical support to our clients.
Job Description:We are seeking an experienced Service Desk Technician to join our team. The successful candidate will have a strong background in providing technical support and excellent customer service skills.
- The primary function of this role is to provide first line support to customers via phone, email, and other communication channels.
- You will be responsible for troubleshooting and resolving technical issues with a high level of accuracy and efficiency.
- Additionally, you will work closely with the operations team to ensure that all customer requests are met in a timely and professional manner.
Required Skills and Qualifications:
To be successful in this role, you must possess:
- Excellent communication and interpersonal skills
- A strong understanding of Windows 10/11 and Apple Macintosh desktop operating systems
- Familiarity with helpdesk systems and practices
- Ability to multitask and adapt to changes quickly
- Good working knowledge of Microsoft 365 and associated technologies
Benefits:
This is an exciting opportunity to join a dynamic team and contribute to the success of our business. As a Service Desk Technician, you will have the chance to develop your skills and experience in a fast-paced environment.
Others:
We offer a competitive salary package and opportunities for career advancement. If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today.
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