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Service Operations Coordinator

2 months ago


Macquarie Park, Australia Arjo Full time

Empowering Careers at Arjo

At Arjo, we understand the importance of movement. Our mission is to support individuals facing mobility challenges by fostering a collaborative and knowledgeable team environment. If you share our passion for making a difference, this could be the right opportunity for you.

What is the Opportunity?
We are seeking a dedicated and proactive Service Coordinator to enhance our Service team operations. This role is pivotal in ensuring our Field Service team effectively supports clients across the region.

Key Responsibilities:

Customer Engagement: Respond to customer inquiries promptly and resolve issues efficiently.

Scheduling Service Technicians: Oversee service orders, including the scheduling and coordination of Service Technician staff through our ERP system.

Service Documentation: Manage the processing and distribution of service reports and invoices.

Service Agreements: Prepare and manage service agreements, including renewals.

Quotation Management: Assist in the preparation and follow-up of quotations for service contracts, spare parts, and consumables, maintaining an organized quotation log.

Sub-Contractor Coordination: Facilitate the work of sub-contractors, including the issuance of purchase orders and invoice processing.

Team Support: Provide assistance to the Service Support Manager and team with daily operational tasks.

Qualifications and Skills:

Relevant Diploma: A TAFE diploma in a related field is preferred but not mandatory.

Administrative Experience: A minimum of 2-4 years in an administrative role, ideally within a technical setting.

Customer Relationship Management: Proven experience in managing customer relationships effectively.

ERP System Knowledge: Familiarity with ERP systems is advantageous.

Self-Motivation and Enthusiasm: A proactive attitude and the ability to work independently are essential.

Relationship Building: Ability to establish and maintain positive relationships with colleagues and clients.

Communication Skills: Strong verbal and written communication skills are crucial.

What We Offer:
At Arjo, we are committed to being the most trusted partner in promoting healthier outcomes for individuals with mobility challenges. We value our employees and provide a vibrant workplace culture that includes:

  • Recognition as a Great Place to Work.
  • Comprehensive Employee Wellbeing Programs.
  • Paid Parental Leave Scheme.
  • Free onsite parking.
  • Reward and Recognition programs.
  • Opportunities to be part of a leading supplier of medical devices and solutions.

Our Commitment to Diversity:
At Arjo, we believe in the strength of diversity. We encourage applicants from all backgrounds to create a more inclusive and equitable workplace. We are dedicated to fostering a culture that values the unique contributions of all individuals.

For those passionate about enhancing mobility outcomes for others, a fulfilling career at Arjo awaits.

About Arjo:
At Arjo, we are dedicated to empowering movement within healthcare settings, which is vital for quality care. Our innovative products and solutions are designed to ensure safe and dignified experiences in patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With a global workforce and decades of experience, we are committed to improving outcomes for individuals facing mobility challenges.