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Escalation Resolution Specialist

2 weeks ago

Darwin, Northern Territory, Australia Kindred Group plc Full time
Required Skills and Qualifications
  • Strong understanding of customer service principles and best practices.
  • Experience in process improvement and strategy implementation.
  • Excellent communication and interpersonal skills.
  • Ability to handle complex customer queries and escalations.
  • Knowledge of compliance and regulatory requirements.

Desirable Traits:

  • Able to work under pressure and adapt to change.
  • Commitment to fostering a positive team culture.
  • Flexibility to work varied shifts as needed.