Customer Resolution Specialist

7 days ago


Darwin, Northern Territory, Australia Allianz Australia Full time

At Allianz Australia, we are seeking a highly skilled Customer Resolution Specialist to join our team. In this role, you will be responsible for resolving customer complaints in accordance with external dispute guidelines and policies.

The ideal candidate will have extensive experience in external dispute resolution within the General Insurance industry, as well as a strong understanding of the General Insurance Code of Practice and AFCA's Rules. You will also possess excellent communication skills, both written and verbal, and be able to negotiate with customers in a professional and empathetic manner.

You will work closely with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk and Compliance teams, to ensure that complaints are handled in accordance with company policies and regulatory requirements. Additionally, you will develop and implement solutions to resolve customer complaints, including compensation and process improvements.

This is an exciting opportunity for a skilled professional to join a leading insurance company and make a real difference in the lives of our customers. If you are passionate about delivering exceptional customer service and have a strong track record of resolving complex disputes, we would love to hear from you.

About Allianz

Allianz Australia is committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success. We believe in celebrating diversity and inclusion, where people of all backgrounds are valued and respected. Our team is dedicated to providing exceptional customer service, and we are seeking like-minded individuals who share our values.



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