Quality Assurance Specialist

7 days ago

Darwin, Northern Territory, Australia Allianz Popular SL. Full time

QUALITY ASSURANCE SPECIALIST – PERSONAL INJURY – DARWIN, NT

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

We are looking for a Quality Assurance Specialist, living in the Northern Territory for our Darwin office.

About the role

  • Complete reviews required to support the quality management framework, including the requirements of relevant Business Plans, and the Personal Injury claims strategy.
  • Assist TIO MAC Senior Management to meet key deliverables (response due dates) as well as the timely delivery of prescribed internal requirements.
  • Provide support on MACC requirements and responses including the drafting of QA responses, engaging SMEs when required to ensure appropriate communication and process is followed.
  • Contribute to feedback for individual Case Managers and the development of training material to support the ongoing learning and development of staff.
  • Establish strong relationships with internal stakeholders and increase awareness of risk management and compliance to ensure business operations are conducted in full compliance with all relevant laws and regulations, as well as professional standards, accepted business practices, and internal protocol.
  • Proactively identify, report, and manage risk issues and incidents within Allianz timeframes, escalating where necessary.

About you

  • Minimum of 2 years' experience as a Technical Manager, Eligibility Officer, or Senior Case Manager.
  • Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
  • Experience in a compliance, risk management and/or quality assurance focused role, ideally within a highly regulated related industry.
  • Provides high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
  • Demonstrated ability to build and maintain effective relationships internally and externally.

Benefits and perks

  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

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