Digital Insurance Process Enhancer

6 days ago


Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000
Insurance Operations Specialist

Enhance operational efficiency and improve insurance outcomes in a pivotal role.

As an Insurance Operations Specialist, you will play a key part in shaping the future of our insurance operations. You will be responsible for transitioning our operations to a digital-first future state model.

  • Monitor and optimize insurance operations processes to drive efficiency.
  • Provide expert guidance on insurance product administration to colleagues and partners.
  • Oversee the resolution of insurance incidents.
  • Support management in day-to-day insurance activities and business rule adherence.
  • Act as the subject matter expert for projects involving insurance touchpoints.
  • Collaborate with partners to implement changes to business rules.

With 5+ years' experience in life insurance (Group or Retail) at insurer, administrator or superannuation Trustee with demonstrated success in a similar role, you will bring strong knowledge of group insurance, including death cover, income protection, and TPD. Experience with incidents, transitions, or SFT, and corporate-sponsored super plans is also essential.

As a stakeholder manager and interacter with senior leaders, you will possess proven ability in stakeholder management and interacting with senior leaders. A willingness to challenge and question the status quo is highly valued.

Key Requirements:

  • Associate-level experience in insurance operations.
  • Strong understanding of insurance products and regulations.
  • Excellent communication and stakeholder management skills.

HESTA is committed to diversity and inclusion. We welcome applications from candidates with diverse backgrounds and experiences.



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