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Strata Insurance Risk Analyst

2 weeks ago

North Sydney Council, Australia beBeeClaims Full time $70,000 - $100,000
Strata Claims Specialist Job Description

We are seeking an experienced Strata Claims Specialist to join our team in Sydney, New South Wales, Australia.

This role is responsible for managing strata claims from lodgement through to completion, ensuring optimum customer outcomes under policy coverage.

  • Proactive end-to-end management of strata claims within designated authority limits with a focus on meeting Service Level Agreements and regulatory requirements.
  • Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of Team Leader, Technical Specialists and other key stakeholders.
  • Respond to customer inquiries over the phone and via email.
  • Review expert reports and recommendations and apply the policy wording to determine policy coverage and response.
  • Conduct evaluations and basic investigatory tasks by gathering and documenting relevant information within our systems as required.
  • Communicate claim decisions to brokers and customers in writing.
  • Provide assistance to team members and identify opportunities for process improvement to support team achievements and goals.
About You / Qualifications
  • Ability to work independently and collaboratively within a team environment.
  • Previous work experience in a similar role within the property or strata space with prior exposure to insurance claims handling systems, processes and procedures.
  • Willingness to support flexible working practices where possible.

We are committed to creating a flexible and inclusive work environment that supports all our People to reach their potential. Where possible, we will make every effort to accommodate flexible working practices.

Compliance & Diversity

We welcome all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.

Additional Information

Location: Sydney, New South Wales, Australia