Customer Support Sales Representative

1 month ago

Pakenham, Victoria, Australia Komatsu Australia Pty Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Support Sales Representative to join our dynamic team at Komatsu Australia Pty Ltd.

In this role, you will be responsible for managing your territory sales and leads, taking full ownership of your performance and driving sales growth.

You will work closely with our cutting-edge information systems, including CRM, EQP Care, Komtrax, and opportunity files, to identify new business opportunities and maintain strong relationships with existing customers.

Key responsibilities include:

  • Proactively identifying opportunities within the prescribed customer base using Komatsu information systems.
  • Conducting professional and effective meetings with customers, following a standardized customer meeting template.
  • Selling appropriate solutions from the full range of Komatsu products and services, staying up-to-date with product knowledge across the range.
  • Ensuring machine population and customer information is valid and continuously improved by updating EQP Care and Customer Contacts Database.
  • Proactively contributing to parts planning activities in the region, identifying areas where stocks may need to be adjusted.
  • Providing relevant information to other areas of the business, keeping factual and relevant notes on customer visit reports.
  • Delivering exceptional value to customers through every interaction, maximizing the investment in customer visits.

Requirements:

  • Prior experience in the heavy vehicle and equipment parts industry is desirable.
  • Previous experience in a similar Customer Support or Sales role is essential.
  • Demonstrated drive and persistence, with a sales hunter mentality.
  • Excellent verbal and written communication skills, with the ability to build and maintain professional relationships.
  • Proficient in utilizing Microsoft Office Suite and CRM.
  • Proven history of achieving sales targets.

Komatsu offers a competitive remuneration package, including a fully expensed company car, laptop, phone, and uniforms. We also offer a range of benefits, including a family-friendly policy, financial support, career development opportunities, and a zero-harm culture in the workplace.

Apply now to take your career to the next level with Komatsu Australia Pty Ltd.

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