Regional Service Manager

1 day ago

Sydney, New South Wales, Australia beBeeService Full time $110,000 - $130,000
Job Title: Regional Service Manager

This role is responsible for leading a team of field service engineers and supporting customers to grow the service business.

Responsibilities:
  • Maintain high service standards, deliver excellent customer service, and prioritize repairs, maintenance, and installations.
  • Improve service delivery and meet organizational goals.
Key Responsibilities:
  1. People Leadership and FSE Development : Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) within their region.
  2. Field Service Delivery : Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources.
  3. Customer Relationship Management : Champion positive relationships with customers, including key account management.
  4. Support and drive service sales revenue in collaboration with Senior Service Managers and Service Sales Managers.
  5. Safety, Compliance, and Wellbeing : Ensure all FSEs align with relevant regulations, safety standards, and industry guidelines.
Qualifications & Experience:
  • 4+ years of Technical Service management and/or service business management experience.
  • People leadership and team management experience, with a track record in building, developing, and coaching successful FSE teams.
  • Demonstrated experience in driving service business growth and revenue targets.
Skills & Attributes:
  • Strong customer communication and interpersonal skills.
  • Intuition for service business.
  • People leadership.
  • Problem solving and Analytical.
Benefits:
  • Health and wellbeing benefits.
  • Flexibility in work arrangements.
  • Extra leave policies.
  • Charitable giving and volunteering opportunities.
  • Learning and development programs.

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