Regional Service Branch Manager

WHY join Schindler?

At Schindler, we focus on our culture We support our employees to reach their full potential through careful selection and continuous development, aiming to make them leaders in their fields. Our employees have opportunities to grow both personally and professionally while working with a great team. We offer job stability by promoting from within and anticipate business growth in the coming years.

At Schindler, We Elevate...

As a leading employer in the urban mobility industry, we seek highly motivated professionals eager to advance their careers within a first-class organization. Our goal is to maintain a motivated, engaged workforce led by talented management in a stimulating and attractive work environment.

About the role :

We have a rare opportunity for an experienced Service Operations Manager / Regional Service Branch Manager with a strong background in service-based organizations, preferably in the lift industry or similar sectors such as Fire, Security, HVAC, or Plumbing.

The position reports directly to the Regional General Manager for NSW and oversees Schindler's largest business unit in Australia. The role requires an effective leader capable of motivating, driving, and supporting a team of managers and industry-leading service teams, ensuring top-tier service for our customers.

This role has full P&L responsibility for our NSW Service division and involves managing Service Managers, Key Account Managers, and Sales Managers to deliver service requirements on time, within budget, and in compliance with safety and quality standards.

What's in it for you :

• Highly competitive base salary (dependent on qualifications and experience)
• 12% Superannuation
• 15% Annual Bonus
• Opportunity to expand your experience at a world-leading lift company
• Permanent full-time role
• A culture-first organization promoting work/life balance
• Access to employee benefits and discounts
• A variety of social activities – including a day off for your birthday
• Brand new, purpose-built office in Alexandria with onsite parking or a 4-minute walk from Mascot Station

Key Accountabilities :

• Managing key customer relationships, understanding and acting upon customer needs
• Driving financial performance, business growth, and minimizing labour costs
• Coordinating manpower to meet all job requirements
• Building and maintaining an effective service management team
• Performance management of programs and personnel
• Promoting safe behaviors and culture

What we are looking for :

• Experience in operations/service management, ideally in the lift or a similar industry
• A degree in business management is highly regarded
• Motivated, enthusiastic individual with excellent communication skills
• Strong leadership and business management skills
• Commitment to safety, quality, environment, and customer relationships
• Previous people management experience, especially with unionized workforces
• Excellent interpersonal and communication skills, with experience in contract negotiation and customer management

About Schindler :

Schindler Lifts Australia is part of the Schindler Group, a top elevator company operating in over 100 countries with more than 64,000 employees worldwide. We are a major supplier of elevators, escalators, and moving walkways in Australia, employing over 1,200 staff dedicated to designing, installing, servicing, and modernizing urban transport systems across various building types. We differentiate ourselves through modern technology and innovative people.

HOW to apply :

We seek passionate, enthusiastic individuals eager to build relationships and networks. At Schindler, you'll find a motivated environment that supports personal growth and career planning.

If you are interested in joining a global industry leader and meet the role requirements, click the "APPLY" button and complete our online application. Existing employees should discuss their application with their line manager prior to applying.

We promote diversity and inclusion—women, Aboriginal & Torres Strait Islanders, people from multicultural backgrounds, and individuals with disabilities are encouraged to apply. Please note we do not accept applications from recruitment agents for any position.