
Legal Technology Implementation Specialist
2 days ago
Job Title: Legal Technology Implementation Specialist
Job Description
As a Legal Technology Implementation Specialist, you will be responsible for planning and coordinating the implementation of document management systems and drafting solutions for clients. This role requires strong technical skills, excellent communication abilities, and a customer-centric approach.
Key Responsibilities:
- Manage overall success and client satisfaction with DMS and drafting solutions projects.
- Serve as a technical pre-sales advisor to customers during the sales cycle.
- Help clients plan implementation projects, including setting up engagements and planning sessions with key stakeholders.
- Ensure projects are initiated promptly, reflecting the client's expectations.
- Track project performance to meet expectations and timelines, managing risks and issues that may arise.
- Coordinate responses to clients, working closely with the product organization.
Requirements:
- Background in technology or law with solid experience in customer-facing roles.
- Experience in pre-sales activities, pre-installation assessment, systems analysis, software integration, and post-installation implementation assessment.
- Familiarity with generative AI, Microsoft products, and document management systems such as iManage and NetDocuments.
- Problem-solving skills, with the ability to quickly mitigate challenges that may impact project outcomes.
- Ability to work independently or as part of a cross-functional team, collaborating with sales, product, and support teams.
- Excellent time management skills to meet frequent and possibly conflicting deadlines and work schedules.
- Strong verbal and written communication skills, including listening carefully and influencing and networking with internal colleagues and external clients.
Benefits:
- We promote a healthy work-life balance across the organization.
- We offer numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, and more.
- Optical Assistance, Life assurance, and Income protection.
- Employee Assistance Program, Referral Bonus, Flexible working arrangements, and Benefits for you and your family.
- Access to learning and development resources.
About Us:
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
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