Exceptional Customer Experience Specialist
2 weeks ago
We're a customer-focused team dedicated to delivering exceptional banking experiences.
As part of our team, you'll work collaboratively to provide seamless service for millions of customers. Your primary goal will be to build meaningful connections with customers through genuine conversations and help them navigate our technology and digital banking options.
You'll also proactively reach out to customers to establish rapport and invite them in for personalized consultations or appointments with specialists.
Key responsibilities include:
- Developing long-term relationships with customers and understanding their evolving needs
- Assisting customers in leveraging our in-branch technology and digital banking solutions
- Conducting thorough financial assessments to identify areas for improvement
- Regularly contacting customers to foster strong relationships and encourage branch visits
- Engaging with customers through community events and fundraising activities
Our ideal candidate possesses excellent communication skills, can empathize with customers' needs, and consistently demonstrates integrity in all interactions.
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