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Exceptional Customer Experience Representative

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $91,040 - $105,995
Financial Service Representative

We are seeking a Customer Banking Specialist Relief to join our team. This role requires delivering exceptional customer service, supporting customers with their banking needs, and providing financial solutions.

  • Key responsibilities include:

    • Having in-depth conversations with customers about their overall banking needs
    • Supporting customers with enquiries and applications for credit products
    • Completing financial health checks to assess customers' financial needs
    • Providing options for customers through education and demonstration of our in-branch technology and digital banking options

  • The ideal candidate will have:

    • Proven experience delivering exceptional customer service
    • Excellent communication skills and the ability to articulate financial terms in a clear way
    • The ability to ask the right questions, find solutions, and place the customer at the centre of everything they do
    • A genuine interest in building a career with us and improving the financial wellbeing of our customers

As part of our application process, you may be required to complete an online assessment and/or digital interview. We encourage you to take these steps seriously and within 48 hours of applying.

With us, you'll help customers make informed financial decisions and achieve their goals.

Benefits include the opportunity to network across our Indigenous Employee Network and access to additional support if needed.