IT Support Specialist
7 days ago
About Direct Group
Direct Group is a leading direct-to-consumer retailer in Australia, offering a wide range of products and services to the senior demographic. Our company is committed to providing excellent customer service and support to our customers.
About the Role
We are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team. As a key member of our team, you will provide first and second-level IT support to our group of companies. You will work closely with the broader IT team and have the opportunity to develop your skills in multiple areas.
Key Responsibilities
- Troubleshoot and investigate all first and second-level IT issues and escalate when necessary
- Monitor and maintain desktops, laptops, and mobile technology
- Support Windows 10, Mac OS, M365, Nice CX, and other systems
- Assist with telephony system support and administration
- Install and configure computer hardware, software, networks, and printers
- User account creation and management
- Deliver a high level of customer service
- Manage and liaise with external support vendors
About You
- Excellent communication skills, including the ability to build rapport with customers face-to-face, on the phone, and via email
- High level of customer service
- Excellent troubleshooting skills
- Highly proactive with the ability to prioritize tasks and manage your time with minimal direction
- Experience with providing on-site and remote support
- Prefer 2 years of previous IT support experience
- Experienced with the Microsoft suite of products, including Windows, Office, Active Directory, Exchange, and Microsoft 365
- Experience in troubleshooting hardware, network, and software issues, supporting desktops in a Microsoft and Mac OS environment
- Willingness to learn and develop new skills
- Must already have the right to work and live in Australia, as this role is office-based in Frenchs Forest
What's in it for You
- Growth and learning opportunities; experience a broad range of technologies
- Excellent staff sales and product discounts
- On-site café
- On-site parking
- Social club
- Free membership to SONDER health and wellbeing for you and your family
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