IT Support Specialist

7 days ago


Frenchs Forest, New South Wales, Australia Direct Group Full time

About Direct Group

Direct Group is a leading direct-to-consumer retailer in Australia, offering a wide range of products and services to the senior demographic. Our company is committed to providing excellent customer service and support to our customers.

About the Role

We are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team. As a key member of our team, you will provide first and second-level IT support to our group of companies. You will work closely with the broader IT team and have the opportunity to develop your skills in multiple areas.

Key Responsibilities

  • Troubleshoot and investigate all first and second-level IT issues and escalate when necessary
  • Monitor and maintain desktops, laptops, and mobile technology
  • Support Windows 10, Mac OS, M365, Nice CX, and other systems
  • Assist with telephony system support and administration
  • Install and configure computer hardware, software, networks, and printers
  • User account creation and management
  • Deliver a high level of customer service
  • Manage and liaise with external support vendors

About You

  • Excellent communication skills, including the ability to build rapport with customers face-to-face, on the phone, and via email
  • High level of customer service
  • Excellent troubleshooting skills
  • Highly proactive with the ability to prioritize tasks and manage your time with minimal direction
  • Experience with providing on-site and remote support
  • Prefer 2 years of previous IT support experience
  • Experienced with the Microsoft suite of products, including Windows, Office, Active Directory, Exchange, and Microsoft 365
  • Experience in troubleshooting hardware, network, and software issues, supporting desktops in a Microsoft and Mac OS environment
  • Willingness to learn and develop new skills
  • Must already have the right to work and live in Australia, as this role is office-based in Frenchs Forest

What's in it for You

  • Growth and learning opportunities; experience a broad range of technologies
  • Excellent staff sales and product discounts
  • On-site café
  • On-site parking
  • Social club
  • Free membership to SONDER health and wellbeing for you and your family


  • Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    Job Title: Clinical Nurse Specialist - Coronary Care UnitWe are seeking a highly skilled Clinical Nurse Specialist to join our team in the Coronary Care Unit. As a Clinical Nurse Specialist, you will be responsible for delivering high-quality patient care, leading a team of nurses, and contributing to the development of clinical policies and procedures.About...

  • Nurse Specialist

    3 days ago


    Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    We are seeking a skilled Registered Nurse to join our team at HealthcareLink Support. As a Registered Nurse, you will be responsible for delivering high-quality patient care in our Coronary Care Unit. Your responsibilities will include:Key Responsibilities:Deliver evidence-based nursing careLiaise with the multi-disciplinary teamEnsure patient and staff...


  • Frenchs Forest, New South Wales, Australia LINFOX ARMAGUARD PTY LTD Full time

    Technical Support SpecialistLinfox Armaguard Group is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for planning, designing, and implementing technology solutions that meet the needs of our projects and operational issues.Key Responsibilities:Provide third-level hardware and...


  • Frenchs Forest, New South Wales, Australia Cerebral Palsy Alliance Full time

    About the RoleCerebral Palsy Alliance is seeking a dedicated and compassionate Disability Support Practitioner to join our team on the Northern Beaches. As a key member of our team, you will play a vital role in supporting our clients with disabilities to develop and maintain their independence.Key ResponsibilitiesClient Support: Provide personalized support...

  • Nurse Practitioner

    1 month ago


    Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    About the RoleWe are seeking a highly skilled Registered Nurse to join our team in the Coronary Care Unit. As a Registered Nurse, you will be responsible for delivering high-quality patient care, working collaboratively with the multi-disciplinary team, and ensuring patient and staff safety.Key ResponsibilitiesDeliver evidence-based nursing care to patients...

  • Nurse Specialist

    3 weeks ago


    Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    Job Title: Registered NurseWe are seeking a skilled Registered Nurse to join our team in the Coronary Care Unit. As a key member of our healthcare team, you will be responsible for delivering high-quality patient care and working collaboratively with our multi-disciplinary team.Key Responsibilities:Deliver evidence-based nursing care to patients in the...


  • Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    Intensive Care Unit Registered NurseWe are seeking a highly skilled and experienced Intensive Care Unit Registered Nurse to join our team. As a key member of our ICU team, you will be responsible for providing high-quality patient care and contributing to the development of our nursing team.Key Responsibilities:Support the nursing team with planning,...

  • Nurse Practitioner

    3 weeks ago


    Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    About the RoleWe are seeking a highly skilled Registered Nurse to join our team in the Coronary Care Unit. As a Registered Nurse, you will be responsible for delivering high-quality patient care, working collaboratively with the multi-disciplinary team, and ensuring patient and staff safety.Key ResponsibilitiesDeliver evidence-based nursing care to patients...

  • Nurse Practitioner

    2 weeks ago


    Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    Job Title: Registered Nurse - ICU/CCUWe are seeking a highly skilled and dedicated Registered Nurse to join our team in the Coronary Care Unit. As a Registered Nurse, you will be responsible for delivering high-quality patient care, working collaboratively with the multi-disciplinary team, and ensuring patient and staff safety.About the Role:Deliver...

  • Nurse Practitioner

    1 month ago


    Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    About the RoleWe are seeking a highly skilled Registered Nurse to join our team in the Coronary Care Unit. As a Registered Nurse, you will be responsible for delivering high-quality patient care, working collaboratively with the multi-disciplinary team, and ensuring patient and staff safety.Key ResponsibilitiesDeliver Evidence-Based Nursing CareLiaise with...


  • Frenchs Forest, New South Wales, Australia Tabcorp Full time

    Role Overview As an Application Support Specialist, you will play a crucial role in maintaining the integrity and performance of our Core Media and Broadcasting systems. Your expertise will ensure that our applications operate with optimal reliability and availability. Key Responsibilities Manage and resolve escalated support tickets, conducting...


  • Frenchs Forest, New South Wales, Australia HealthcareLink Support Full time

    We are seeking a highly skilled Registered Nurse to join our team in the Coronary Care Unit. As a Registered Nurse, you will be responsible for delivering evidence-based nursing care, liaising with the multi-disciplinary team, and ensuring patient and staff safety. You will also supervise, direct, and guide nursing team members to deliver patient care.About...

  • IT Support Specialist

    2 weeks ago


    Frenchs Forest, New South Wales, Australia Direct Group Full time

    About the RoleWe are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team at Direct Group. As a key member of our team, you will provide first and second-level IT support to our group of companies, working closely with the broader IT team to develop your skills in multiple areas.Key ResponsibilitiesTroubleshoot and...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    About the Role:We are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team at Direct Group. As a key member of our team, you will provide first and second level IT support to our group of companies, working closely with the broader IT team to develop your skills in multiple areas.Key Responsibilities:Troubleshoot and...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    About Direct GroupDirect Group is a leading direct-to-consumer retailer in Australia, New Zealand, and Asia. We provide products and services to the growing senior demographic, often neglected by traditional retail and e-commerce players.About the RoleWe are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team. As a key...


  • Frenchs Forest, New South Wales, Australia Direct Group Full time

    About Direct GroupDirect Group is a leading direct-to-consumer retailer in Australia, offering a wide range of products and services to the senior demographic.About the RoleWe are seeking an experienced IT Service Desk Support Technician to join our IT Service Desk team. As a key member of our team, you will provide first and second-level IT support to our...

  • IT Support Specialist

    3 weeks ago


    Frenchs Forest, New South Wales, Australia Direct Group Full time

    About Direct GroupDirect Group is a leading direct-to-consumer retailer in Australia, offering a wide range of products and services to the senior demographic. With a strong presence in online, print, television, and digital publishing, the company communicates directly with its customers, providing a unique shopping experience.About the RoleWe are seeking...


  • Frenchs Forest, New South Wales, Australia Healthscope Full time

    {"title": "Clinical Documentation Specialist", "content": "Shape the Future of HealthcareAs a Clinical Documentation Specialist at Healthscope, you will play a pivotal role in shaping the future of healthcare delivery. Your meticulous attention to detail and expertise in clinical documentation will directly impact patient care outcomes, driving positive...


  • Frenchs Forest, New South Wales, Australia Cerebral Palsy Alliance Full time

    Job Title: Disability Support PractitionerCerebral Palsy Alliance is seeking a passionate and dedicated Disability Support Practitioner to join our team on the Northern Beaches. As a Disability Support Practitioner, you will play a vital role in supporting individuals with disabilities to develop and maintain independence, and advocate for their individual...


  • Frenchs Forest, New South Wales, Australia Cerebral Palsy Alliance Full time

    LocationFrenchs Forest, NSW, AustraliaCerebral Palsy Alliance is committed to fostering an inclusive culture and championing equitable opportunities. We encourage applications from candidates with diverse backgrounds and experiences, including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically...