Financial Services Specialist

2 weeks ago


Thuringowa, Queensland, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

As a Banking Consultant at ANZ, you will be responsible for delivering exceptional customer experiences by meeting each customer's end-to-end banking needs. This includes providing seamless transaction activities, needs-based conversations, and educating customers on digital solutions.

Key Responsibilities

  • Provide customers with a seamless branch experience
  • Act as a role model and peer coach to deliver the best possible customer experience
  • Contribute to a significant uplift in customer engagement and advocacy
  • Actively participate in and support bank programs and initiatives
  • Ensure compliance with ANZ and branch policies and procedures

Requirements

  • Exceptional customer focus and retail experience
  • Experience in being a user and promoter of technology
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance and excellent communication and interpersonal skills

About Us

At ANZ, we're shaping a world where people and communities thrive. We're committed to building a workplace that reflects the diversity of the communities we serve.



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