Sportsbet Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia Snaphunt Full time

The Opportunity

We are seeking a highly skilled and experienced professional to join our team as a Sportsbet Operations Specialist. This is a unique opportunity to work with a leading company in the gaming industry and contribute to the success of our Japanese market.

The Role

  • Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;
  • Review and update customer accounts, process settlements and bonuses;
  • Provide second-level support for Customer Experience Agents;
  • Manage and monitor the Japanese market, site, and promotions;
  • Manage Sportsbet-specific live incidents for Japan (where applicable);
  • Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.

The Requirements

  • At least 1 year experience within a B2B Sales / Account Executive or Customer Service role, ideally within the Media & Entertainment industry;
  • Working knowledge of casino, Japanese, Excel, communication, and crypto;
  • Ability to find creative solutions to problems;
  • Strong networking and relationship-building skills;
  • Attention to detail and delivery of high-quality work.

The Employer

Our company brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, we are committed to putting the customer at the center of the universe via a wide range of fun, fast, and fair products and services.



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