Sportsbet Operations Specialist

3 weeks ago


Melbourne, Victoria, Australia Yolo Group Full time

Yolo Group is a leading innovator in gaming, fintech, and blockchain, serving millions of users worldwide. We're committed to putting our customers at the forefront of our universe through a wide range of fun, fast, and fair products and services.

The Role

We're seeking a Japanese Sportsbet Operations Specialist with a passion for sports, exceptional customer service skills, and a knack for problem-solving. As a member of our Sportsbook department, you'll be responsible for ensuring a seamless customer experience, reviewing and updating customer accounts, and providing second-level support to our Customer Experience Agents.

Key Responsibilities

  • Maximize customer experience by optimizing on-site navigation for Japanese customers;
  • Review and update customer accounts, process settlements and bonuses;
  • Provide second-level support for Customer Experience Agents;
  • Manage and monitor the Japanese market, site, and promotions;
  • Offer management activities;
  • Liaise directly with Japanese commercial and marketing teams to optimize customer experiences.

Requirements

  • At least 1 year of experience in a B2B Sales/Account Executive or Customer Service role, preferably in the Media & Entertainment industry;
  • Working knowledge of casino, Japanese, Excel, communication, and crypto;
  • Strong problem-solving skills and attention to detail;
  • Excellent networking and relationship-building skills.

What We Offer

  • A dynamic and fast-paced work environment;
  • Flexible working options;
  • A fantastic work culture.


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