Operations Excellence Lead
2 days ago
As an Operations Excellence Lead at Australia and New Zealand Banking Group Limited, you'll be responsible for driving operational excellence across Retail. You will work closely with cross-functional teams to develop business cases for transformation projects, define KPIs, set targets, and contribute to strategic planning.
About This RoleYou will conduct analysis, gather insights, benchmark competitors, and provide recommendations to drive strategic change across Retail. This role offers a unique opportunity to contribute to the bank's growth and innovation, requiring a comprehensive understanding of Retail Channels (Digital, Branch, Contact Centre - including voice and messaging across Classic and Plus), modernising channel experience, and the future state for ANZ Plus and Suncorp.
Key Responsibilities- Leading operational excellence initiatives across Retail to drive business growth and improvement.
- Conducting in-depth analysis of market trends, competitor activities, and regulatory changes to identify opportunities and threats for strategic initiatives.
- Collaborating with cross-functional teams to develop comprehensive business cases for transformation projects, outlining objectives, benefits, and strategic value.
- Defining KPIs and success metrics across Customer Engagement Channels, including setting targets that align to future state vision and contributing to the strategic planning process.
- Monitoring the performance of transformation and strategic projects against defined KPIs and milestones, identifying areas for optimisation, and providing regular updates to senior management.
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Operational Excellence Lead
2 days ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeAbout the JobWe're seeking an exceptional Operational Excellence Lead to join our team. In this role, you'll be responsible for driving operational excellence, improving efficiency, and enhancing customer experience across multiple geographies.Main Accountabilities:Develop and implement operational excellence strategies to drive business growth and...
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Operational Excellence Lead
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Head of Operational Excellence
2 weeks ago
Melbourne, Victoria, Australia SS&C Technologies Full timeAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...