Head of Operational Excellence

4 days ago

Melbourne, Victoria, Australia SS&C Full time

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Head of Operational Excellence

Apply locations Melbourne, Australia Sydney - 255 George St time type Full time posted on Posted Yesterday job requisition id R32057

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Global Investor Distribution Solutions (GIDS) and Retirement Solutions (RS) provide information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

SS&C is a leading provider of outsourced registry services in Australia, specialising in technology-driven solutions with high levels of automation across institutional and retail markets. With 600+ employees primarily based in Melbourne and Sydney, the Australian division focuses on Unit Registry—known globally as Transfer Agency—technology and services. As the largest Transfer Agency provider in Australia, SS&C delivers comprehensive end-to-end solutions for Fund Managers and Custodians.

Why You Will Love It Here

  • Flexibility: Hybrid Work Model

  • Your Future: Income Protection Insurance & Salary Continuance

  • Work/Life Balance: Generous Bereavement & Compassionate leave

  • Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

  • Training: Hands-On, Team-Customized, including SS&C University

  • Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

The Head of Operational Excellence will spearhead the development and execution of a comprehensive operational excellence and client change strategy, closely aligned with our strategic objectives. Leading cross-functional teams, this role will focus on identifying opportunities to enhance process quality and productivity. Additionally, the Head of Operational Excellence will ensure client change initiatives contribute to the creation of scalable, flexible operational frameworks that prioritise long-term client value and strengthen relationships. A passion for driving transformational agendas is balanced with a commitment to strong governance, ensuring consistent, reliable outcomes.

  • Develop and implement an operational excellence strategy that aligns with business objectives to enhance efficiency and productivity.

  • Foster a culture of continuous improvement and innovation across departments, driving collaboration and a focus on best practices.

  • Collaborate with senior leadership to integrate operational excellence into the corporate strategy and ensure alignment with long-term business goals.

  • Identify inefficiencies in processes and implement Lean, Six Sigma, and other process improvement methodologies to optimise operations.

  • Define and track key performance metrics (KPIs) to measure operational effectiveness and ensure continuous improvement across business units.

  • Drive the adoption of technology and automation (including AI, RPA, and analytics) to streamline workflows and enhance operational efficiency.

  • Oversee a portfolio of operational excellence initiatives, ensuring they align with business priorities, and effectively allocate resources to maximise impact.

  • Ensure operational improvement projects deliver measurable value and align with strategic goals, monitoring ROI and adjusting priorities as necessary.

  • Identify cost-saving opportunities and optimise resource utilisation, enhancing profitability and operational efficiency.

  • Develop and implement employee training programs to build capabilities in Lean, Six Sigma, and process optimisation techniques.

  • Mitigate operational risks by identifying, assessing, and addressing potential risks, while ensuring compliance with industry regulations and quality standards.

  • Collaborate with finance, HR, IT, and other departments to align operational strategies and drive cross-functional improvements.

  • Engage stakeholders at all levels to ensure buy-in for operational improvements, and act as a bridge between leadership and frontline teams for effective execution.

What You Will Bring:

  • Expertise in project management, with a strong ability to manage multiple projects and engage stakeholders across all levels.

  • Proficient in change management, securing buy-in, and driving successful transformation initiatives.

  • In-depth knowledge of Lean, Six Sigma, and other process improvement frameworks, with experience using tools like value stream mapping and root cause analysis.

  • 10+ years of leadership experience in Operational Excellence, Process Improvement, or Business Transformation roles.

  • Strong track record in leading cross-functional teams, complex projects, and multi-site transformations.

  • Bachelor's degree preferred; certifications in Lean, Six Sigma, or Kaizen are advantageous.

  • Familiar with relevant regulations, including the Corporations Act 2001 (Cth).

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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