Delivering Exceptional Financial Experiences

5 days ago


Logan City, Queensland, Australia beBeeCustomerExperience Full time $50,000 - $75,000

Job Title: Customer Experience Specialist

">About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will play a key part in delivering exceptional customer experiences and supporting customers to explore their financial needs.

Key Responsibilities
  • Provide first-class customer service to our network of customers
  • Identify and support customers to explore their current and future financial needs
  • Process transactions for customers
  • Educate customers on using digital banking solutions and conduct needs-based conversations to generate opportunities in personal banking and lending
About You
  • Exceptional communication and relationship-building skills
  • Career-minded individuals with a genuine interest in banking
  • Team players with a proactive attitude and a commitment to exceeding customer expectations
Benefits
  • Flexible working arrangements
  • Discounted financial products across the Group
  • Salary sacrificing options
  • Paid parental leave with no minimum requirements
  • Option to purchase additional annual leave
  • Discounted private health insurance
  • Employee Assistance Program (EAP)
  • Access to employee network groups
  • Pride in Diversity membership
What We Offer

We foster an inclusive workplace where difference is valued and reflected in our workforce. Our employees enjoy a range of benefits including flexible working arrangements, discounted financial products, and access to professional development opportunities.

About Us

We are a unique group of challenger brands providing a genuine alternative to Australian financial services. Our mission is to build social capital through banking and create trust with customers while supporting staff potential and community impact.



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