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Night Auditor

2 months ago

Melbourne, Victoria, Australia AccorHotel Full time

Job Overview

We are seeking a skilled Night Auditor to join our team at Novotel and Ibis Melbourne Central. As a Night Auditor, you will play a critical role in ensuring the accuracy and security of our guest accounts and providing exceptional customer service.

Responsibilities

* Assist the Night Manager in cross-checking and balancing work completed during the day for all outlets on a shift basis.
* Maintain accurate guest accounts and provide accurate, helpful information.
* Ensure the highest level of customer service is offered and maintained at all times to all guests.
* Provide efficient service for guest registration and departure.
* Maintain strict security procedures to ensure guest confidentiality and safety.

Requirements

* Previous Night Auditor experience is preferable.
* Strong knowledge of Opera PMS is required.
* Exceptional grooming, presentation, and communication skills are essential.
* Ability to work night shifts across a 7-day roster.
* Open, unrestricted driver's license.
* Responsible Service of Alcohol Certificate – Victoria.

What We Offer

* Employee benefit card offering discounted rates in Accor worldwide from day one.
* Learning programs through our Academies.
* Opportunity to develop your talent and grow within your property and across the world.
* Ability to make a difference through our Corporate Social Responsibility activities.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.