Travel Logistics Coordinator

2 days ago

Brisbane, Queensland, Australia beBeeOperations Full time $54,128 - $57,425
Job Overview

We are recruiting a highly skilled administrator to join our team as a Travel Operations Specialist.

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The role involves securing services for client bookings and generating final travel documents, ensuring accurate preparation using the most up-to-date information. You will play a vital role in making sure that all services are booked appropriately, and you will generate final travel documents for clients.

As a key member of our global Booking Delivery Team, you will be responsible for managing a mix of booking queues, reservations and requests, balancing availability and logistics with client needs and preferences to ensure smooth delivery of high-quality group tours and tailor-made trips.

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Main Responsibilities:

  • Monitor, book and schedule Insiders (Tour Leaders) and freelance tour leaders as required for tailor made trips using 'Master Planner'
  • Maintain strong relationships with suppliers and external partners to secure trip delivery
  • Input reservation details into Axum to ensure smooth generation of Info Packs and reliable information for Travel Consultants
  • Accurately record costs of services in Axum, liaising with Finance Team for supplier invoice payments and refund transactions
  • Check final travel documents (Info-Pack) with tickets and package deliverables with accompanying welcome letter for clients prior to arrival
  • Monitor shared inboxes to assist Sales teams with queries, issues and requests
  • Conduct quality control of Group Tour bookings in Axum, planning tasks, sending reminders, checking client arrangements and altering client documents to ensure correct and complete information

Requirements:

  • Possession of geographical and logistical understanding of destinations
  • Familiarity with processes involved in confirming wide range of travel arrangements
  • Well-developed problem-solving skills
  • Independence and organisation
  • High level of productivity and accuracy
  • Proficiency in MS Office
  • Advanced level of English and Japanese, written and spoken

Benefits:

  • 25 days annual leave, rising by one day each year to maximum of 28 days
  • Day off on birthday
  • Volunteering leave
  • Employee Assistance Program
  • Designated learning and development time
  • Annual discretionary performance bonus or OTE/Commission
  • Hybrid working, regular staff socials
  • Opportunity to work for a certified B Corporation

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