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Night Front Office Team Leader
2 months ago
Holiday Inn Werribee is a leading hotel chain that prides itself on providing exceptional customer service and a unique guest experience.
Your Day-to-Day- As a Night Front Office Team Leader, you will be responsible for coordinating and overseeing all hotel operations during the hours of 11pm to 7am, working alongside another colleague to ensure seamless service.
- Your primary responsibility will be the safety and security of guests, ensuring the hotel is secure at all times, and completing two security floor walk checks during the shift.
- You will be expected to demonstrate high attention to detail and accuracy with the night audit checklist and procedures.
- Responsibilities will include preparing daily reporting for hotel management, arrivals, departures, and no shows, responding to and taking reservations, auditing daily hotel transactions, and balancing accounts to ensure all revenue is accounted for.
- You will be responsible for check-in and check-out guests, providing a seamless true hospitality experience.
- Ensuring that guest requests, such as delivery or room service orders and amenity items, are met in a timely fashion and that our Holiday Inn brand standards are met at all times.
- You will complete a daily handover log with all relevant information from the shift to ensure continuity of service.
- As part of our team, you will assist with duties such as pack down and setup of our Conference and Events spaces, ensuring our public areas are spotless by vacuuming, mopping, cleaning guest toilets, making up a guest room for a late overnight arrival, and early morning coffee making.
- Experience in a front office role, demonstrating proactive leadership within a hotel environment, is highly desirable.
- Competency using property management and point of sale systems, current or previous Opera and Infosys experience is highly desirable.
- A positive and energetic attitude, with a 'can-do' approach, meaning you're happy to roll up your sleeves and help everyone out to deliver our guests with a memorable stay.
- A genuine want to be part of the hotel and join a highly motivated team who work together to flex in changing situations.
- Ability to be self-motivated and a self-starter that can take the lead in any situation.
- Excellent verbal and written communication skills, including full comprehension and understanding.
- A current RSA Responsible Service of Alcohol certificate is desired.
- Valid full-time working rights to work in Australia.
We are proud to offer a range of benefits that support your wellbeing and career growth, including:
- Paid birthday leave
- Enhanced parental leave
- Flexible work options and proactive health days
- Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
- In addition to the always-popular hotel rewards like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
- Uniform provided and dry cleaned
- Entitled to one barista coffee or tea per shift from Rosana bistro & bar
- Full onboarding training, learning, and development
- Employment covered by the Hospitality Industry (General) Award 2020
