Desktop Assessor QLD

1 week ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled and experienced Desktop Assessor to join our team at Auto & General. As a key member of our Home Assessing Team, you will be responsible for managing allocated claims from start to finish, ensuring that our customers receive the best possible service and outcome.

Key Responsibilities
  • Conduct thorough desktop assessments of insured properties using virtual assessing and causation reports provided by our panel suppliers.
  • Produce detailed reports, determining the cause of damage, coverage, damage, and best repair methods.
  • Review scope of works and expert reports to ensure the most cost-effective and timely method of repairs.
  • Build and maintain relationships with internal and external stakeholders, including local authorities and third-party building surveyors.
  • Negotiate and define the scope of work and associated costing with key stakeholders.
  • Manage end-to-end claim processes, ensuring compliance with quality and service controls in conjunction with the Claims Operations Team.
  • Meet consistent adherence to key performance measures (KPIs).
  • Submit reports, review scope of works, and documentation in a timely manner, as per set Service Level Agreements (SLAs).
Requirements
  • Previous experience working within the insurance, building, or construction industry is highly desirable.
  • Exceptional customer service and supplier relationship management experience.
  • Ability to thrive in fast-paced, high-pressure environments.
  • Ability to prepare scope of works, quotes, and estimations is extremely advantageous.
  • Confident using technology.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're excited about the future and are always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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