Customer Service Professional

1 day ago

Toowoomba, Queensland, Australia beBeecustomer Full time $80,000 - $120,000
Role Overview

We are seeking a skilled Customer Service Professional to join our team. As a key member of our client service unit, you will be responsible for delivering exceptional customer experiences.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients. You will work collaboratively with new and existing clients to meet their insurance requirements, providing tailored solutions and staying up-to-date with industry developments and regulatory changes.

Key Responsibilities
  • Work closely with clients to understand their insurance needs and provide personalized support.
  • Develop and maintain strong relationships built on trust and empathy.
  • Assist clients with queries and concerns in a timely and professional manner.
  • Stay informed about industry trends and regulatory updates to ensure optimal service delivery.
About You
  • Excellent communication, interpersonal, and problem-solving skills.
  • Empathy and understanding of customer needs.
  • Tech-savviness and ability to navigate multiple systems.
  • Strong decision-making skills within established business guidelines.
  • Ability to work independently and prioritize tasks effectively.
  • Reliable customer service experience, preferably face-to-face or over the phone.
  • Accountability and a growth mindset for continuous improvement.
About Us

As a member of our organization, you'll have access to various career development opportunities in a purpose-driven environment focused on connection and belonging. We're committed to fostering diversity and collaboration with Indigenous communities.

What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to make a meaningful impact in customer service.

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