Student Journey Advocate

8 hours ago

Melbourne, Victoria, Australia beBeeCoordinators Full time $40,000 - $60,000
Student Experience Coordinator Role

We are seeking a dedicated and passionate professional to join our team as a Student Experience Coordinator. In this position, you will be responsible for fostering strong relationships with students and parents, providing personalized support to help them achieve their educational goals.

The Job Description
  • Serve as the primary point of contact for students and parents, offering timely support and resolving queries and issues efficiently and empathetically;
  • Build and maintain robust relationships with students and parents, ensuring their educational objectives are met through tailored support;
  • Regularly communicate with students and parents (at least once per academic term) to discuss their progress, collect feedback, determine their plans to continue at Contour, assess interest in additional subjects, and offer additional support;
  • Provide daily support to enhance student success, including directing students to the relevant staff for any concerns, helping them connect with the right teams for any issues, offering direct support, or informing them about additional Contour services;
  • Liaise with sales, billing, and management teams to clarify enrollment, invoicing, and related administrative queries;
  • Liaise with tutoring teams and head tutors to address issues or improvements related to classes, tutors, reschedules, content alignment, and similar class-related matters;
  • Evaluate and escalate critical issues appropriately and follow through on resolutions to ensure student and parent satisfaction;
  • Communicate regularly via various channels, including phone calls, emails, texts, video calls, and both reactive (them contacting you) and proactive (reaching out to them) communication;
  • Gather and analyze feedback from students and parents to drive continuous improvement in our service delivery;
  • Provide detailed customer success reports and analysis to the management team, offering insights and recommendations for continuous improvement to our services, offerings, and processes;

Benefits:

  • Opportunity to work with a dynamic team dedicated to reshaping education;
  • Chance to make a meaningful impact on students' lives and educational journeys;
  • A supportive and collaborative work environment;
  • Ongoing training and development opportunities;

Requirements:

  • Degree in Education, Psychology, or a related field;
  • Proven experience in student support or a related role;
  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Strong problem-solving and analytical skills;
  • Flexibility and adaptability in a fast-paced environment;

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