Digital Transformation Desktop Support Specialist

4 days ago

Sydney, New South Wales, Australia beBeeDesktop Full time $90,000 - $120,000
Desktop Support Role Overview

CSR is embarking on a digital transformation, and we require an experienced Desktop Support Engineer to join our team in North Ryde. This crucial role will be responsible for providing timely and efficient support to users within the business, as well as IT asset management, desktop, network and infrastructure maintenance.

The ideal candidate will possess strong customer-focused skills, excellent written, verbal and interpersonal abilities, and a valid non-provisional driver's licence. They must also have the ability to establish effective working relationships, be a self-motivator with experience of working autonomously, and hold a graduate university or other tertiary degree in business/technology, and/or equivalent experience.

Responsibilities:
  • IT Asset Lifecycle Management: Manage CSR's IT asset lifecycle including forecasting asset requirements, purchasing aligned to business needs and on-time deployment of equipment to end-users, including replacement of hardware in line with CSR policies.
  • Help Desk Support Escalation: Serve as the escalation point for Help Desk Support for diagnosis and technical solutions, including troubleshooting for desktops/laptops, telephony, mobile devices, printers, networks, and a range of desktop software.
  • Network Infrastructure Maintenance: Maintain IT infrastructure at CSR sites to ensure stability of network connectivity, management of remote servers, including safety of communication cabinets, systems, server rooms and cabling to ensure site network connectivity is optimised, resilient and operational.
  • Project Delivery: Lead and deliver project activities including hardware rollouts, data migrations, software deployments, site migrations and business acquisition/divestment activities.
  • Incident Resolution: Take ownership of incidents through to resolution, implement solutions within SLA that are technically sound, secure, and in line with CSR's policies and IT guiding principles.
  • Service Improvement: Proactively seek out methods to improve service, increase productivity & security, and reduce costs.
  • Executive Leadership Team Support: Manage end-to-end IT requirements for the Executive Leadership Team.
Required Skills and Qualifications:
  • Minimum 2 years' experience in a similar position.
  • Customer-focused approach to exceeding customer expectations.
  • Strong written, verbal and interpersonal skills.
  • Valid non-provisional driver's licence.
  • Ability to establish effective working relationships.
  • Graduate university or other tertiary degree in business/technology, and/or equivalent experience.
  • Certification in Microsoft Windows Desktop Operating System or related technologies.
  • Strong decision-making, problem-solving and analytical skills.
  • Self-motivator with experience of working autonomously.
  • Excellent organisational and time management skills.
  • Ability to manage a high level of ticket volumes whilst adhering to KPIs and SLAs.
Benefits:
  • Supportive and collaborative culture that fosters innovation and inclusion.
  • Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
  • Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands.

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