Desktop Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeField Full time $70,000 - $85,000

Job Overview

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We are seeking a Field Engineer to join our team. This part-time, contract position is based in Sydney, targeting candidates with a maximum of six years of experience. This mid-level role requires a versatile engineer to provide technical support across various IT technologies and play a pivotal role in clients' IT infrastructure development.

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  • Proficiency in imaging and reimaging systems is mandatory, ensuring optimized hardware operations.
  • Strong network troubleshooting skills to identify and resolve connectivity issues across platforms.
  • Experience with cloud-based applications management for clients.
  • Knowledge of managing network resources and user access within client environments.
  • Ability to work with systems deployment, management, and updating.
  • Experience in configuring, monitoring, and troubleshooting Windows server environments.
  • High level of problem-solving skills to provide efficient solutions to technical problems.
  • Excellent communication and interpersonal skills to interact with clients and understand their requirements.
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Roles and Responsibilities

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  1. Provide field support for desktop and network issues, travelling to client sites as needed.
  2. Implement and manage imaging and reimaging processes, ensuring that all client systems are optimized.
  3. Conduct regular network troubleshooting and maintenance for clients.
  4. Administer and support cloud-based applications, ensuring seamless user accessibility.
  5. Utilize knowledge of Active Directory for effective management of network resources.
  6. Operate and maintain systems for efficient deployment and management.
  7. Facilitate Windows administration tasks, ensuring secure running of clients' Windows environments.
  8. Collaborate with clients to provide tailored IT solutions and support digital transformation initiatives.
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Qualifications and Skills

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  • Proficiency in imaging and reimaging systems.
  • Strong network troubleshooting skills.
  • Experience with cloud-based applications management.
  • Knowledge of managing network resources and user access.
  • Ability to work with systems deployment, management, and updating.
  • Experience in configuring, monitoring, and troubleshooting Windows server environments.
  • High level of problem-solving skills.
  • Excellent communication and interpersonal skills.

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