Homelessness Case Manager

2 weeks ago

Sydney, New South Wales, Australia UnitingSA Full time

**Job Summary**

At UnitingSA, we are seeking a dedicated Case Manager to join our Homelessness team. As a Case Manager, you will play a critical role in delivering intensive support to individuals facing homelessness. Your goal-oriented services will be aligned with the UnitingSA framework for homelessness, ensuring that clients receive comprehensive care and support.

**Key Responsibilities:**

  • Provide case management services to clients, including assessment, planning, and referral.
  • Offer goal-oriented services to meet client needs and contribute to the achievement of service outcomes.
  • Manage referrals, assess client needs, and provide appropriate services.
  • Respond to client enquiries and address complaints in a timely and professional manner.
  • Facilitate linkages and referrals to other agencies when necessary.
  • Identify priorities and manage high workloads to meet deadlines and achieve service outcomes.
  • Develop and implement engaging programs for relevant service outcomes.
  • Provide information and referral pathways for self-management support.

**Requirements:**

  • Hold a relevant Human Services qualification or equivalent degree.
  • Training related to complex needs in the Homelessness sector is highly desirable.
  • Proven experience in diverse intervention models within human services.
  • Skilled in crafting detailed reports.
  • Expertise in case planning and complex case management for marginalized individuals.
  • Hands-on Case Management experience, covering assessment, planning, referral, and advocacy.
  • Ability to work effectively with a strengths-based approach for individuals at risk or experiencing homelessness.
  • Efficiently coordinate with government and non-government agencies.
  • Manage databases, and analyze data for reporting and service improvement.
  • Report on trends and issues for individuals at risk or experiencing homelessness.

**What We Offer:**

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and inclusive work environment.
  • Access to comprehensive Employee Assistance Program.
  • A diverse range of programs and services to support clients and communities.

**About UnitingSA:**

UnitingSA is a leading provider of human services, supporting over 12,000 people annually across various programs and services. Our commitment to respect, compassion, and justice drives our work, and we strive to create a compassionate and just community where all people can participate and flourish.

**How to Apply:**

If you are passionate about making a positive difference in the lives of others, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We welcome applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally diverse backgrounds, mature-aged individuals, and people with disabilities. For more information, please contact our Talent & Acquisition team on 08 8440 2120.

We are an equal opportunity employer and value diversity and inclusion in the workplace.

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